ResetOS
Refund Policy
Last updated: October 3, 2026
All sales are final
We do not offer refunds, for the 7-day pass, the monthly membership or the yearly membership. This includes change of mind, not using the product after paying, and forgetting to cancel before a renewal.
The reason is simple: your plan is generated and delivered the moment you pay, and that cost is already spent. So please try the free check-in first. It is free, needs no card, and shows you how ResetOS reads your situation before you decide to pay.
By paying, you ask us to give you access right away, and you accept that once access has started you no longer have a right to withdraw from the purchase.
When we will still put things right
These are billing mistakes, not refunds for dissatisfaction, and we fix them whenever they happen:
- You were charged twice for the same purchase.
- You were charged for a renewal after you had already cancelled.
- You paid, a fault on our side kept you from getting access, and we could not fix it for you.
Email support@resetos.ai from the address you paid with. If the law where you live gives you a right to a refund that cannot be waived, that right still applies.
Cancelling a membership
You can cancel at any time under Me → Manage subscription / cancel. Cancelling stops all future charges. You keep access until the end of the period you already paid for. The period you already paid for is not refunded.
How corrections are paid
Corrections for billing mistakes go back to the original payment method through Paddle, our online reseller, and usually show up within 5 to 10 business days, depending on your bank.
Contact
ResetOS is operated by Zhang Wu, an individual based in China.
Questions, billing problems and data requests all go to support@resetos.ai. A person reads every email.
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